Attesta answers every medical device complaint call with a voice assistant, records the entire conversation, builds the regulated complaint record as it goes — and hands the line to your specialist the moment it matters.
Pump stopped delivering mid-dose
5 of 5 fields captured
The platform
The voice assistant picks up on the first ring, greets the caller and runs your regulated intake script without queueing anyone.
Turn-by-turn transcripts with timestamps, speaker labels and inline chips showing the exact moment each field was captured.
Stop the bot mid-sentence and speak to the caller yourself. The record continues on the same complaint, nothing is lost.
Caller type, device, lot number, description and injury level validated as they arrive, with flags on anything serious.
Recurring failures cluster automatically so quality teams see a signal building before it becomes a recall.
Lookup, capture and write steps are tracked end to end, with a numbered audit event for every system, model and human action.
How it works
A patient, clinician or distributor calls in. Attesta answers instantly and identifies who is reporting.
Device, lot number and failure description are extracted and verified turn by turn while your supervisor watches.
Serious injuries surface immediately for human takeover; everything else is filed to your CRM with a full audit trail.
Every action — system, model, caller and human agent — is written to an immutable numbered audit trail with timestamps, so a reviewer can reconstruct any complaint end to end.
Numbered, timestamped, attributed to system, model, caller or agent.
Reportable events surface at the top of the queue the second they are heard.
Full conversation text stored with the complaint record, not in a separate silo.
Supervisors, quality and regulatory affairs each see the view they need.
Create an account to configure your intake script, or sign in to open the supervisor console.
